Understanding Analytics

Document360 includes analytics tools to help you understand end-user engagement with your knowledge base. There are 4 main categories of analytics

• Performance analytics - this shows the general performance of your knowledge base, like visitors count, articles created, most viewed articles, likes, and dislikes
• Search analytics - Keep track of the important search queries that are performed in your knowledge base. We also track "no result" search terms, which are very important to improve your knowledge base.
• Team analytics - gives you an overview of how well your team is performing. Who creates most articles, which article is performing well etc.
• Feedback - The end-users can provide feedback on the knowledge base, whether they liked or disliked the article, any specific comment why they like/dislike an article. You can view all of them in the Feedback Analytics section.